Refund Policy

Refund Policy

You have 30 days from the day you receive your item to request a return.

To be accepted, the item must be in the condition in which you received it: unused, unworn, with its tags and original packaging. Proof of purchase or the receipt will be requested.

To open a return, email us at contact@customer-wesupport.com. If the return is accepted we send you a shipping label together with instructions. Items sent back without a prior return request cannot be accepted.

Damages and errors

Please inspect your order on arrival. If the item is defective, damaged, or is not the one you ordered, contact us immediately: we assess the problem and put it right.

Non-returnable items

Some items cannot be taken back: perishable goods, custom or personalised products, unsealed personal care and hygiene products, and gift cards. If in doubt, ask us before sending an item back.

Exchanges

The fastest way to get the item you want is to return the one you have, then place a new order once the return has been accepted.

Refunds

Once your return has been received and inspected we tell you whether it has been accepted. The refund is issued to your original payment method within 5 to 7 business days. How quickly it appears on your statement then depends on your bank.

Right of withdrawal

Under consumer law you have 14 days from receipt to withdraw without giving a reason. Our 30-day policy is more generous and applies first.

Omaneli
30 N Gould St, Sheridan, WY 82801, United States
Phone: +1 218-542-0012
Email: contact@customer-wesupport.com