FAQ
How long does delivery take?
We dispatch within 24 to 48 hours and delivery takes 4 business days. That applies to mainland France, the French overseas territories, Belgium, Luxembourg, Switzerland and Canada.
Do you charge for shipping?
No. Express shipping is free on every order, with no minimum spend.
How do I track my parcel?
As soon as your order ships you receive an email with your tracking number.
Can I return an item?
Yes — you have 30 days from receipt to request a return. The item must be unused and in its original packaging. Email contact@customer-wesupport.com to open a return.
How long does a refund take?
Once your return is received and checked, the refund is issued within 5 to 7 business days to your original payment method.
Is my payment secure?
Yes. Every transaction goes through an encrypted SSL/TLS connection handled by our payment provider. We never see or store your card details.
What payment methods do you accept?
Major credit and debit cards (Visa, Mastercard, American Express) and the methods shown at checkout.
My order has not arrived on time — what should I do?
Email contact@customer-wesupport.com with your order number. We open an enquiry with the carrier and come back to you within 24 to 48 hours.
Omaneli
30 N Gould St, Sheridan, WY 82801, United States
Phone: +1 218-542-0012
Email: contact@customer-wesupport.com